Support

How to report issues efficiently and what information helps diagnose faster.

Before reporting

• Confirm the input file format and extension.
• Reproduce once with a single font loaded when the issue is about browsing, subset, conversion, or Text to SVG.
• If the issue is in Font Builder, note whether you were creating a new font or editing a source font.
• Run Preflight Check and keep the report text if the issue involves SVG glyph import or font building.
• Note whether the issue happens in Text to SVG, Font Builder, Preflight Check, Subset Font, Web Package, Format Conversion, or Asset Export.

What to include in a report

• macOS version
• WebFont version
• Source font format (ttf / otf / woff / woff2)
• SVG sample characteristics if Font Builder is involved (outlined paths, live text, raster images, masks, filters, scripts, animation, or external resources)
• Whether a .webfontproject file is involved
• Exact steps to reproduce
• Actual result and expected result
• Full error/warning text shown by the app

Where to reach

• App menu: Help -> Website
• Website: https://arayofsunshine.dev/webfont

Providing precise reproduction steps and warning text usually shortens turnaround time.